Return & Refund Policy
We strive to deliver high-quality products that meet your expectations. However, if you receive a defective or incorrect item, you may request a return according to the following conditions.
1. Return Timeframe
• Spain, South Korea, United Kingdom, Australia, Japan, Mexico, United Arab Emirates, Kuwait, Iraq, Bahrain: Returns accepted within 30 days from the delivery date.
• Germany, France, Italy, Poland, USA, Netherlands, Brazil, and all other countries: Returns accepted within 15 days from the delivery date.
2. Return Conditions
To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and with all tags attached. The item must not be worn out, washed, or altered in any way. Hygiene seals, labels, and packaging must remain intact.
3. Non-Returnable Items
Customized products (items that have been altered based on your request).Electronics and personal care products (due to safety and hygiene reasons). Items that are worn out, washed, or missing tags, packaging, or hygiene seals.
4. Return Process
1. Contact our support team via [ezmartix@gmail.com] to initiate a return request.
2. Please provide photos of the product for evaluation.
3. Once approved, we will provide return shipping instructions.
4. After receiving and inspecting the item, we will process your refund or send a replacement.
For any questions, our support team is available to assist you: [ezmartix@gmail.com]11:36